Privacy Policy
Last updated: October 26, 2023
This privacy policy describes how Voz do Ritmo Studios, located at 1808 Rua da Consolação, 8th Floor, São Paulo, São Paulo, 01302-909, Brazil, collects, uses, and protects information when you visit or use our online platform and services.
Information We Collect
We collect information you provide directly to us. This includes information you submit when you use our contact forms, request quotes, book services such as Audio Recording, Mixing, Mastering, Music Production, Voice Over Recording, Sound Design, or Audio Post-Production, or communicate with us in any other way through this service. The types of information we may collect include your name, contact details (like email address and phone), and any other information you choose to provide relating to your service needs or inquiries.
We may also collect certain information automatically when you visit our site. This includes technical information such as your IP address, browser type, operating system, referring URLs, device information, and information about your usage of our site, such as the pages you visit and the time and date of your visit. This information helps us understand how our site is used and improve our service.
How We Use Your Information
We use the information we collect for various purposes related to providing our services and operating our business, including:
- To provide, operate, and maintain our services, including processing service requests and bookings.
- To communicate with you, respond to your inquiries, and provide customer support.
- To process transactions and provide the services you have requested.
- To send you technical notices, updates, security alerts, and support and administrative messages.
- To monitor and analyze trends, usage, and activities in connection with our services to improve our platform and offerings.
- To personalize and improve your experience on our site.
- To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Voz do Ritmo Studios and others.
- To comply with legal obligations.
Legal Basis for Processing (under GDPR)
We process personal data based on several legal grounds:
- Performance of a Contract: When the processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract (e.g., providing quotes, processing bookings for services).
- Legitimate Interests: When processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include operating and improving our business, communicating with you, and ensuring the security of our services.
- Consent: Where you have given consent to the processing of your personal data for one or more specific purposes (e.g., signing up for a newsletter, if offered). You have the right to withdraw that consent at any time.
- Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
Sharing Your Information
We may share your personal information with third parties in the following circumstances:
- With service providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, and customer service. These third parties are authorized to use your personal information only as necessary to provide these services to us.
- Compliance with Laws: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency's request).
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With your consent: We may share your information with third parties when we have your explicit consent to do so.
Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, or as required by law. The criteria used to determine our retention periods include: the length of our relationship with you; whether there is a legal obligation to which we are subject; and whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
Data Security
We implement appropriate technical and organizational measures designed to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.
Your Data Protection Rights (under GDPR)
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided in this policy. We may need to verify your identity before responding to your request.
Cookies
Our site may use "cookies" and similar tracking technologies to enhance your experience and collect information about your usage. Cookies are small data files stored on your device that help us improve our site and your experience, see which areas and features of our site are popular, and count visits. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will post any changes on this page. We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Us
If you have any questions about this privacy policy, please contact us by writing to:
Voz do Ritmo Studios
1808 Rua da Consolação, 8th Floor,
São Paulo, São Paulo,
01302-909
Brazil